Here’s What Microsoft Is Planning To Do With AI

Here’s What Microsoft Is Planning To Do With AI

 

Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on support.microsoft.com, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly.

We discuss virtual agents at Microsoft and how they are being utilized.

(2:05) What Abhi’s responsibilities are at Microsoft

(2:50) Microsoft’s view of AI

(6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions?

(12:20) What type of bot Abhi oversees

(20:30) Mark explains how to use customer support bots to upsell or cross-sell

(23:45) Will there be an AI-powered Outlook Office Program?

Abhi’s Favorite AI Solution 

Dynamics 365 Virtual Agent 

Kick off Fanatics Media Chatbot

Show links: 

Our Chat Bot: https://m.me/fanaticsmedia?ref=w6471331

Abhi Rathinavelu  Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses.

Find Mark Fidelman www.fanaticsmedia.com

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