Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on support.microsoft.com, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly.
We discuss virtual agents at Microsoft and how they are being utilized.
(2:05) What Abhi’s responsibilities are at Microsoft
(2:50) Microsoft’s view of AI
(6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions?
(12:20) What type of bot Abhi oversees
(20:30) Mark explains how to use customer support bots to upsell or cross-sell
(23:45) Will there be an AI-powered Outlook Office Program?
Abhi’s Favorite AI Solution
Our Chat Bot: https://m.me/fanaticsmedia?ref=w6471331
Abhi Rathinavelu Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses.
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