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Here’s What Microsoft is Planning to do with AI

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Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on support.microsoft.com, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly. 

We discuss virtual agents at Microsoft and how they are being utilized.

(2:05) What Abhi’s responsibilities are at Microsoft

(2:50) Microsoft’s view of AI

(6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions?

(12:20) What type of bot Abhi oversees

(20:30) Mark explains how to use customer support bots to upsell or cross-sell

(23:45) Will there be an AI-powered Outlook Office Program?  

Abhi’s Favorite AI Solution 

Dynamics 365 Virtual Agent 

Kick off Fanatics Media Chatbot

Show links: 

Our Chat Bot: https://m.me/fanaticsmedia?ref=w6471331

Abhi Rathinavelu  Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses. 

Find Mark Fidelman www.fanaticsmedia.com

  • @markfidelman Twitter and Instagram 
  • @fanaticsmedia Twitter and Instagram 
  • Facebook: www.facebook.com/fanaticsmedia
  • LinkedIn: http://www.linkedin.com/in/fidelman

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